Bright minds,
sharp solutions

Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.

Line of Business:

Financial Services


NOC Technician, Sofia

Project Description

On behalf of our customer, the large development bank we are looking for experienced NOC Technician.
Services supported by the project include: global network, unified communications (Telephony and Video-conferencing), end-user device and mobility service provisioning, IT support (Helpdesk, front-line IT support and IT training), rapid application delivery services for the entire Bank , as well as coordination and implementation of all infrastructure projects facing country offices. The NOC is primarily responsible for 1st and 2nd level troubleshooting and global networks, logging, and tracking problems, while testing newlink/network equipment for readiness.


• Provide 1st Level and 2nd level network and communication link infrastructure support to the World Bank engineers, HQ IT, and Country Offices (CO)
• Monitor the Bank's network infrastructure, applications and systems environment and responding to events and alerts
• Perform 1st and 2nd level troubleshooting of the Bank's Local Area Network (LAN) and Global Communications networks, including all aspects of the network infrastructure (switches, routers, specialized servers), as well as communication links infrastructure (VSAT, MPLS, IPL, Internet2, etc.)
• Work and coordinate with technical support personnel, both internal and third-party vendors, to provide fast resolutions for network and communication link problems
• Take ownership of all HQ network and Global Communication Network problems
• Perform follow-up action to make sure problems are solved in a prompt and professional manner
• Escalate the problem promptly to ensure high availability of network devices that are part of the Bank's network
• Act as a point of contact for the engineers, HQ and Country Office Information Technology staff, in case of network and communication-link problems
• Provide implementation support for Global Communication projects, including acceptance testing of links in co-operation with the Country Offices' IT staff, vendors, and Engineers
• Connect equipment and run emergency cabling in the Data Centers and major network Communication Rooms (NCR)
• Configure switch ports, operate test equipment, and use diagnostic software to perform individual tests as well as ongoing performance testing
• Create incident ticket, provide update, and follow-up
• Write and update technical troubleshooting procedures
• Work closely with other technical professionals in a multicultural environment
• Create and prepare various reports.



• Educational Qualifications and Experience: Bachelor's degree and 5+ years of experience
• Certification Requirements: CCNA
• Good knowledge and understanding of LAN (wired and wireless)/WAN technology
• Understanding of various network monitoring tools
• Knowledge of CISCO operation system and good knowledge of Linux operating system
• Good knowledge of Microsoft SharePoint and Excel
• Ability to diagnose and resolve technical problems independently, as well as in collaboration with a team
• Excellent verbal and written communication skills
• Ability to work under pressure in a busy environment, and deal sensitively in a multi-cultural environment, and build effective working relations with clients and colleagues
• Excellent customer service, technical, and analytical skills
• Knowledge of Incident/problem Management system, e.g. ServiceNow, Remedy, etc.
• Knowledge of various network monitoring tools, PRTG, SolarWinds or some monitoring tools

Nice to have

• Certified Technical Training, CCNA (preferred)
• Understanding of ITIL processes


  • English: Upper-intermediate

Relocation package

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Work Type

IT Infrastructure Engineering

Ref number

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