Bright minds,
sharp solutions

Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.

Position:

IT support Engineer, Bucharest

Project Description

Join our Development Center in Bucharest and become a member of our open-minded, progressive, and professional team. In this role, you will be working on projects for one of our world-famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of the attractive salary and benefits package, Luxoft will invest in your professional training, and allow you to grow your professional career.

Responsibilities

• Investigates and resolves software and hardware problems for end users through established processes and procedures
• Answers evaluates and prioritizes incoming work order system (telephone, voice mail, e-mail and in person) requests to assist users experiencing problems with hardware, software, networking, and other related technologies
• Interviews users to collect information about the problem and lead users through diagnostic procedures to determine the source of error/problem
• Set-up computers, phone system, voicemail system, software and peripheral equipment for new company hires
• Set-up users on the network and provide a user name and password access to specified systems
Trained users on software
• Assisted with Network Administration including connections, hardware, and programming configuration, based on vendors Cisco, Microsoft, Dell
• Particular technical skills in Active Directory, DNS, DHCP, and server management/maintenance
• Optimize site connectivity, desktop performance and user experience (daily complaints now)
• IT vendor and service provider management: develop stable relationships with equipment suppliers, negotiated discounts, evaluate service providers and work out contracts
• Customer Support
• User Support
• Preparing new and visitors workplaces
• Administrating Windows Domain
• Administrating Windows 7/8/10 workstations
• Administrating PCs/Virtual Machines
• Hardware maintaining
• Network Patching
• Troubleshooting IT Issues
• Tickets managing and tracking using incident management systems
• Issue escalation to L2/L3 support
• Support ITCM events
• Reporting

Skills

Must

Operating Systems: Windows 7, 8 , 10
• Software Applications: MS Office 2010, MS Office 2013, PsExec, etc.
• Hardware: Identify systems components and assemble functional systems, develop and implement preventative maintenance plans, configure data storage devices, optimize memory, use meters and lab tools, knowledge of and practice lab safety precautions
• Network: LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, DOS, MS Remote Desktop Connection
• Network: CCNA Level
• Incident Management Systems: with experience

Nice to have

.

Languages

  • English: Intermediate
WHERE

Bucharest

Work Type

Help Desk Support

Ref number
VR-42184
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