Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.
The team supports Front Office, Middle Office, Quantitative Strategists, as well as Strategic Risk Management (SRM), Market & Credit Risk Officers and Product Control. The Components are brand new applications and are evolving at an incredible pace. As a result, the Operations team collaborate very closely with the development team on bug fixes, monitoring, deployment, environment management, and onboarding new projects and features to support. The development team are also global, with a strong presence in Wroclaw, London and New York.
The RDx Support team collaborate very closely with other global Support teams such as FID Rates, Credit & EMG Risk, Equities as well as FID MDS Support who provide Market Data support to the Investment Bank.
Handling of BAU issues, incident management, change management, monitoring, environment management and business continuity
Analyse, document and interrogate system issues from both business and technology perspective.
Suggest and drive forward resolution for system issues
Continuously come up with and implement system improvements as well as automate manual work
Partnership with stakeholders across various business and technology units including Product Controllers, Developers, Quality Analysts, Project Managers and Support Teams, to ensure successful delivery and onboarding of Technology projects.
Provide effective updates to the Global Manager of the group
Establish and drive best practices for development groups in SRP for incorporating good approach in improving the system & components design
Unix scripting knowledge
Strong multi-tasking skills
A general understanding of financial data
Ability to coordinate IT support activities across multiple applications.
Ability to influence different peer groups.
Consistent track record in implementing and refining support processes.
Ability to react appropriate to challenging situations (e.g. capable of leading production outages)
Minimum 3 years' experience of Support in one of the Financial firms
Good interpersonal and excellent verbal/written communication skills
Nice to haveKnowledge of No-SQL databases and Big Data (HBase/Hadoop, MongoDB, Casandra etc.)
Understanding of distributed systems & grid computing.
General computer sciences background a plus... the more you understand about the workings of the tech, the better.
Ability to develop or working knowledge of Java
- English: Advanced/Fluent