Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.
The principle objective of Presales Support Analyst is to support a business generating activities by taking on role of coordinator and driver while different types of presales processes. The starting point of PSS interest in business generating life cycle: lead has been generated and some RFI obtained. The finishing point of PSS interest: the proposal acknowledged as won, contract negotiations started. Main internal client for PSS is the Sales Department of ALOB.
This role reports to Head of Presales Support. This role requires the consultancy and communication gifted person with meaningful understanding of the interaction between buyer and seller within IT outsourcing and consultancy, and being the bidding process keeper and driver between the different business units, working across ALOB Luxoft.
The candidate must be comfortable, enough professional and influential working with different business units that provide their input to any quotation document. Understanding of presales and bidding processes in area of outsourcing is highly desirable for this role. As the business grows, it is expected the Presales Support Analyst will take on more senior responsibilities within the team and wider organization over time.
The candidate must be fluent user of main Microsoft Office programs as he will use them for as instrument for documents creation and filling in.
The multiple tasks workload is planned to be common, so successful candidate ought to be hardy under pressing time schedule, be keen in prioritizing and skillful in smart solutions.
Our team: ALOB Presale supprot is 5 people, ALOB Operations is 40+
Technologies used: Microsoft Office, Outlook, Zoom, SalesForce, Confluence, Jira, Zulip, etc.
Opportunities: fast growing business, friendly result driven atmosphere, open career opportunities for proactive confident candidates, constant communication wiht international clients
° Provide support for sales leaders from Sales and Account Management Department
° Provide support for sales leaders from Delivery Departments
° Make data-driven impartial recommendations to sales leaders
° Follow scalable and repeatable processes and solutions
° Advise on best bidding practices and approaches
• Bid management
° Form the cross-department bid team
° Drive the process of developing proposals
° Control & coordinate development of different parts of proposals
° Initiate proposal coordination meetings
° Initiate proposals validation and approval process
° Control over the schedule of proposal development
° Assure proper communication of bid team with the sales manager who own the opportunity
° integrate proposal parts from the different sources into a single proposal document
° complete standard proposal parts like terms & conditions, wording etc. to match the standardized proposal approach
° proof read it for coherent and consistent story, validate terms & conditions with legal group, and drive the content beautification by UX designer
• Knowledge Management
° Maintain proposals log and database
° Control correctness and completeness of Leads/Opportunities in SalesForce
° Collect, systemize, maintain and reuse:
typical technical proposals
case studies and value propositions
typical terms and conditions for proposals draft MSA, PO, SOW
standard service propositions
standard approaches to different engagement models
Knowledgeable presales and bidding processes
Fluent in Microsoft Excel, Word, Power Point, Outlook
Upper-intermediate+ written and spoken English
Familiar with SalesForce, Confluence
Organizational and controlling approach
Analytical and systemizing mindset
Easy and proactive communication style
Ability to build and lead fast-pace bidding cycle, both personally and in team
Strong focus on quality and performance
Continuous study and self-improvement character
Result-driven personal confidence
Being acquainted with Software development lifecycle
Being acknowledged of key tools and technologies used for software development
Knowledge of different types of pricing and engagement models in IT outsourcing
Nice to haveGerman language
- English: Upper-intermediate