Bright minds,
sharp solutions

Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.

Position:

Americas backline product support specialist - iTest and Velocity - junior, Guadalajara, MX

Project Description

Client's solution is an integrated lab management and test execution solution for elastic test labs. It coordinates, orchestrates, manages and monitors physical and virtual environments as well as facilitates lab consolidation. Its drag and drop interface allows testers to quickly create and execute complex test scenarios while its multi-user reservation system prevents resource conflicts even with teams spanning multiple continents.
Key features:
• Virtual & physical topology generation
• Graphical resource utilization reports
• Layer 1 switch automation
• High availability and fault tolerant
• Centralized repository of equipment& test case

In addition, iTest is a powerfull test orchestrator that allows developing automated test cases that will plug into Velocity tool.

Responsibilities

As member of our Support team provide customers and end users with product and technical support by performing the following duties:
• Respond incoming Service Requests from customers, Sales Engineers and Sales team via email and incident reporting tools
• Diagnose, troubleshoot and debug using customer logs and tools
• Reproduce the problems reported in the local lab and provide workarounds if any
• Communicate with Engineers and Product Managers regarding, bugs and follows-up to make sure fixes are received and tested.
• Advises management on product development issues arising from product problems identified through technical support calls with customers.
• Handles customer problems that appear to arise from the use of the product.
• Require working on shifts
• Occasional on-site training and support for the customers

Skills

Must

• Good debugging and root cause analysis skills, good English communication skills in both verbal and written
• Good understanding of networking concepts (L2 switching, SNMP)
• Understanding of scripting and automation technologies. Scripting skills required; any programming / scripting language experience is good
• Customer oriented, ability to work with customers in a professional manner
• Good communication in English, both speaking and writing

Nice to have

Backline support experience

Languages

  • English: Intermediate

Relocation package

If needed, we can help you with relocation process. Click here for more details:

WHERE

Guadalajara, MX

Work Type

Technical Support (SL2/SL3)

Ref number
VR-41836
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