Bright minds,
sharp solutions

Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.

Position:

Координатор (Help Desk), Omsk

Project Description

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Responsibilities

1. Creation and assignment of SD requests.
2. Tasks implementation within the SD system.
3. Processing emails and other correspondence related with the SD project.
4. Work with users. Receiving calls. Consulting users by phone about questions within the competence of SD coordinators.
5. Work with SD engineers. Interaction with different lines of support specialists for acceleration of solving process.

Skills

Must

1. Higher educational
2. Business correspondence
3. Personal skills: ability to work in a team, multitasking, responsibility, easy educability, communicable
4. English intermediate or better.
5. Personal skills: ability to work in a team, multitasking, responsibility, easy educability, communicable

Nice to have

Experience to work in a call-centre, an operator etc.

Languages

  • English: Intermediate
WHERE

Omsk

Work Type

Help Desk Support

Ref number
VR-41485
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