Bright minds,
sharp solutions

Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.

Line of Business:

Financial Services

Position:

Application Support Engineer, Krakow

Project Description

Join our Development Center in Krakow and become a member of our open minded, progressive and professional team. In this role you will be working on projects for one of our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.

Responsibilities

• Perform Level 2 tasks supporting the regional systems
• Liaise with business on issues, outage reporting/management including SLA reporting improvements.
• Liaise with the development teams for new releases
• Liaise with the global support team for handovers, knowledge transfer and ensuring a standard model of support is implemented
• Build and maintain scripts and tools to manage the production environment and relative reporting
• Work on project items that affect the production environment
• This job requires shift work mode as well as participation in weekend activities such as infrastructure post upgrade testing and post release support

Skills

Must

• Production support experience in a related business area
• Ability to work in a global team with both global and regional responsibilities
• Troubleshooting experience in various versions of Windows and Unix systems with basic scripting skills
• Familiarity with ITIL framework, especially: incident, problem and change mangement.
• Fluent English

Nice to have

Application/Service Support experience
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Languages

  • English: Upper-intermediate

Relocation package

If needed, we can help you with relocation process. Click here for more details:

Hot

WHERE

Krakow

Work Type

Help Desk Support

Ref number
VR-41489
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