Bright minds,
sharp solutions

Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.

Line of Business:

Financial Services


L3 Technical Support Engineer, London

Project Description

Are you adept at analyzing end user issues on Windows systems? Do you know how to work effectively with numerous technical teams to analyze complex issues which span across diverse technologies? Do you enjoy working with end users and delivering solutions for them.

You’ll be joining the Global End User Services 'SWAT ' operation team. We are responsible for the advanced diagnostics and troubleshooting support on end user Windows physical and virtual desktops builds using leading virtual desktop, application virtualization, profile management, and software delivery platforms. The ideal candidate should be highly technical with experience across multiple desktop and server technologies, significant scripting experience with PowerShell and/or software development leveraging C#, as well as possess advanced Windows platform troubleshooting skills. You’ll play an important role in supporting the next generation UBS platform and resolving problems in a timely manner.


– triage complex application related incidents on Windows 10 / Server 2016 platforms and advise on resolution
– investigate users application entitlements to ensure optimal configuration
– recommend resolution to or engage relevant support team
– discuss solution with Software Component Manager and document finding for packaging team
– monitor usage and performance, troubleshoot virtual desktop, server, software, and hardware issues
– analyze complexity and feasibility of new or changed requirements
– within specified architecture, define platform requirement sizing, network and controlling components, and system software
– proactively respond and provide support to escalations from level 1/2 support teams



– A university degree computer science, management information systems or professional certifications
– A background in the financial industry, or similar enterprise
– Windows 10 or Server 2016 MS certification , Proven Advanced Office 2016
– Proven Advanced App-V 5 knowledge (Support and packaging)
– Experience working with products supporting/building virtual desktop infrastructure (VDI) in a large-scale distributed environment (preferably in the finance industry) with a strong bias towards automated deployment and operations
– Technology experience in multiple infrastructure technologies, such as Citrix XenDesktop, Citrix StoreFront, VMware vSphere, VMware AppVolumes, VMware UEM
– Advanced knowledge and experience with Windows Server and Desktop platforms
– Powershell scripting or experience coding for automation

You must be:
– analytical and logical (you can solve problems like nobody’s business)
– an excellent communicator, with strong interpersonal skills, fluent in English
– result-oriented and assertive (you don’t shy away from challenging situations)
– motivated, self-directed and driven
– methodical, concise and accurate, with strong attention to detail

Nice to have



  • English: Advanced/Fluent

Relocation package

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Work Type

Technical Support (SL2/SL3)

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