Bright minds,
sharp solutions

Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.

Line of Business:

Financial Services

Position:

Junior/Regular Help Desk specialist with German

Project Description

It is operational activity, in a new team, related with Service Desk functions on first level support, the main responsibilities are to support internal IT systems German-speaking users remotely, request registration, classification, prioritization and resolving or transferring them to the second line support. The main tool, which is used for that is ServiceNow system

Responsibilities

- Provide first level technical support for corporate users
- Performing periodical maintenance tasks
- Field support
- Following defined internal procedures and processes such as Request Fulfillment, Incident Management, Change Management
- Interact with second line support in all tasks related to IT infrastructure and application in order to avoid or solve incidents and services requests
- Actively participate in knowledge sharing with colleagues for the creation and implementation best practice of IT operations and users support

Skills

Must

- Fluent German is crucial
- Upper-intermediate English language skills
- Basic understanding of PCs, MS Windows, MS Office (incl. Outlook)
- Technical education and/or mindset
- Good communication
- Customer service experience

Nice to have

- some help desk / service desk or call center experience

Languages

  • German: Advanced/Fluent
  • English: Upper-intermediate

Relocation package

If needed, we can help you with relocation process. Click here for more details:

WHERE
Wroclaw
Work Type
Help Desk Support
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