Bright minds,
sharp solutions

Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.

Position:

Operating Systems Consultant

Project Description

-

Responsibilities

Responds to requests via ticket system within SLA
Receives inbound calls, messages, and incident ticket for mobile device and technical support
Processes new hire provisioning
Processes off boarding requests
Manages devices upgrades
Responsible for account audits
Facilitates device upgrades
Process used equipment for recycling or reuse
Manage new and used inventory
Partner with other support teams to provide a world class customer experience
Create and maintain knowledge articles and customer training guides
Work projects and special requests
Manage customer escalations
Self starter, positive attitude, team player

Skills

Must

4+ years technical support
Mobile Device Management
Ticket System/ITSM
Remote User support

Nice to have

Extensive iOS
Mobile Device Management
6 years technical support
Softphone support
Project work
Process Improvement/Development
Knowledge documentation

Languages

  • English: Advanced/Fluent

Relocation package

If needed, we can help you with relocation process. Click here for more details:

WHERE
Lenexa
Work Type
IT - Other
ADD TO MY JOBS
RECOMMEND A FRIEND
Apply

Check us out on: