Bright minds,
sharp solutions

Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.

Position:

IT - Technology Support Analyst

Project Description

n/a

Responsibilities

Under general supervision, provides first-tier support to end users with hardware, custom and third party software applications, networks, telephony systems, AS/400, and application security issues. Documents initial analysis and data gathering of issues. Documents resolution to reported problems. Acts as first point of contact for end users at Help Desk and escalates more complex problems to Level 2 support. Assists end users with issue, by working at end user stations to resolve issues.

Skills

Must

a. Computer Repair \ Troubleshooting
b. Customer Service Background (Phone Preferred, but face to face is fine too)
c. Quick learner and able to multitask. (Example: Help a user on the phone while remoted into another user PC installing a software package)

Nice to have

Active Directory experience, that would be a plus. Any IT \ Computer call center experience would be good as well (Geek Squad, Dell, etc.).

Languages

  • English: Advanced/Fluent

Relocation package

If needed, we can help you with relocation process. Click here for more details:

WHERE
Westerville
Work Type
IT - Other
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