Bright minds,
sharp solutions

Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.

Line of Business:

Financial Services

Position:

L2 Desktop Support Specialist

Project Description

The L2 Desktop Support Specialist provides remote technical support to Credit Suisse internal clients. The specialist supports standardized end user technology with a great focus on aligning IT services with the business needs - all based on ITIL best practices. To be successful in the role it is critical to have strong technical skillset, great customer service skills, and a desire to continuous learning of a new technology. These skills will be used in a fast-paced, team oriented and customer service minded environment. L2 Desktop Support Specialist will work on L2 incidents reported by Support Specialists and will also work on proactive problem remediation. It is expected to present ownership of the task and to collaborate with other support organizations to deliver solution. The candidate will be trained in operation and administration of the Credit Suisse systems, this includes work management tools, request management tools, time reporting systems. The position provides exposure to a broad range of IT-related projects and activities.

Responsibilities

Investigation and escalation of Win10 incidents
 Building Knowledge Base for Win10 known problems
 Backup service coverage for Win7 incidents
 Proactive problem remediation or restaging of workstations with outdated security products
 Network storage housekeeping activities
 Ensuring end to end problem ownership is held.
 Securing effective product deployments by participation in testing and early life support.
 Clearly documenting support issues in the respective tools.
 Reviewing tasks daily - based on severities and case urgency - to meet stakeholder expectations
 Keeping all stakeholders informed of your plans, activities and risks you identified.
 Providing stakeholders with a dedicated and efficient service at all times.
 Being compliant with all Credit Suisse policies, including IT Risk.

Skills

Must

Essentials Skills and Qualifications:
•  In-depth and excellent support knowledge of Windows NT, Microsoft Office, Internet Explorer, Edge and Skype.
 Ability to diagnose or resolve complex technical problems.
 Ability to troubleshoot hardware, software, and networking issues on laptops, desktops, virtual machines.
 Working knowledge of Microsoft Management Console.
 Must possess strong sense of problem ownership and good client relationships
 Fluent written and spoken English.

Nice to have

Working knowledge of Sysinternal Suite
 Working knowledge of Active Directory and group management
 Working knowledge of virtualization administration (Citrix XenDesktop)
 Attention to detail and proactive management.
 Excellent verbal and written communication skills.

 Experience scripting in PowerShell is a plus
 Experience programming in C# (.Net framework) is a plus
 Experience in Agile, SCRUM methodology is a plus

Languages

  • English: Advanced/Fluent

Relocation package

If needed, we can help you with relocation process. Click here for more details:

WHERE
Wroclaw
Work Type
Technical Support (SL2/SL3)
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