Bright minds,
sharp solutions

Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.


Applications Support Engineer

Project Description

This project provides support services for premium telecom clients that are using customized telecom applications solutions. The telecom solutions for which support is provided include a wide range of services like: hardware install/upgrade/config/debug, applications install/upgrade/config/debug, solution integration/optimization.
The team main goal is to process and resolve the problems that clients encounter with Avaya applications telecom solutions they use.


Major Responsibilities
- Communicate with corporate customers in order to find solutions for technical problems.
- Diagnose the system malfunctions by collecting and analyzing logs and the information needed to offer a resolution.
- Engage other internal teams if needed to provide a resolution.
- Some projects may require bug fixing on exiting environments and re-deployments of the applications.
- Perform activities on customer environment like upgrades, applying a patch or changing configurations.



-Unix/Linux and Shell scripting
-Relational Databases (SQL)
- Advanced level of English (spoken and written)

Nice to have:
- Telecom background
- Avaya products knowledge

Soft Skills:
- Flexible, positive and team oriented attitude
- Excellent communicator with time management and prioritization skills

Nice to have

OOP Basics( C++, Java)


  • English: Advanced/Fluent

Relocation package

If needed, we can help you with relocation process. Click here for more details:

Work Type
Technical Support (SL2/SL3)

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