Position

.NET developer


Project Description

BAU activities for multiple research and portfolio apps including.

▶ Production Health Management
◆ Incident management
◆ Root cause analysis
◆ Monitoring and health checks
▶ Production defect fixing (shared with Dev team)
▶ Prioritized user requests
▶ Handling data quality issues
▶ Disaster recovery support
▶ Statistics and metrics collection and reporting
▶ Quarterly service reviews, including performance and metrics
▶ Support of technical upgrades (changes to the applications due to infrastructure upgrades and patches)
▶ Requirements documentation within the available resource capacity

Responsibilities

• Work within offshore part of a distributed team that provides BAU („Business as Usual") services for a portfolio of applications.
• Develop application enhancements
• Initial technical analysis of incoming issues
• Resolve incoming incidents and service requests
• Coordinate activities with multiple groups, including deployment and environment support teams
• Applications monitoring
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles

Skills Required

• BS degree in Information Technology, Computer Science or equivalent
• Proven working experience in enterprise technical support, IT support or as a technical engineer
• Strong C# programming skills
• SharePoint platform development experience is highly desirable
• Scripting experience, preferably Python is required
• MS SQL working experience, advanced data querying and analyzing skills
• Good knowledge of Windows, Linux and Solaris systems, utilities and scripting.
• Strong problem-solving skills
• Excellent written and verbal communication skills
• Database administration skills is a plus
• Any of HTML/JavaScript/Ember experience would be beneficial
• Flexibility in work late hours if required

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